Service Desk Operator (Brussels)

Join our Multicultural Service Desk Team and Make a Difference !

Are you passionate about IT support ? Do you thrive in a multicultural environment ? CTG IT Solutions, a leading IT Services Company dedicated to European Institutions, is currently seeking a talented Service Desk Operator to join our dynamic team. In this role, you will be the first point of contact for users based in Luxembourg, Brussels, and Strasbourg, providing exceptional first level IT support.

Your Missions:

• Be the User Liaison: Embrace the opportunity to engage with our diverse client base by handling calls and emails from users across different European locations.
• Master the Incident Life Cycle: Demonstrate your expertise in recording incidents in our cutting-edge Service Management Tool, conducting initial assessments, and attempting resolution. Should escalation be necessary, you will assign incidents to dedicated support teams.
• Provide VIP Support : Show your commitment to customer satisfaction by providing dedicated support to our esteemed VIP users, such as Deputies.
• Empower the Team : Contribute to the growth of our knowledge database, enriching it with your insights and experiences to support your colleagues and enhance the team's overall performance.

Your Profile :

• Fluent in English and French: Excellent communication skills in both languages will enable you to effectively interact with our diverse user base.
• Experienced and Driven: Bring at least 1 year of experience in a similar position, demonstrating your ability to handle a variety of user support issues with finesse.
• Tech-Savvy: Familiarity with ticketing tools and ITIL guidelines will help you hit the ground running and deliver exceptional service.
• Collaborative Spirit : Thrive in an international work environment, where teamwork and open communication are highly valued.

Our Offer :

• Attractive salary package, with or without a company car
• Dedicated training program with a personal development plan
• Comprehensive hospitalization insurance
• Exciting events organized regularly for the CTG team, including learning lunches, team buildings, fun events, and seasonal celebrations

Apply now if you're ready to make a difference in a multicultural environment where open communication and teamwork are celebrated!

Please note that a criminal record check will be required for this position.