Digital Transformation 101

Digital transformation has evolved from a mere buzzword to a driving force and critical success factor for businesses. Before you embark on a digital transformation journey of your own, you should define the true meaning of the term and what it entails for your company and its unique goals and challenges.

Where many go wrong is thinking of digital transformation as simply replacing manual tools with digital ones. Sure, new digital tools are an important part of digital transformation, but the technology on its own doesn’t represent a true transformation.

So What Is Digital Transformation?

More than technology alone, digital transformation is about how organizations use digital tools and technologies to innovate and improve in the digital age. It’s not simply a one-and-done task—it’s an ongoing process that aims to transform thinking and culture to focus on the new and the next.

For example, consider workers who perform critical tasks, such as those in healthcare. They need error-free applications to support their workflows, and these applications need increasingly frequent and complex updates to continue working optimally. But organizations often struggle to keep up with manually testing applications after each update to ensure they stay error-free.

In one such scenario, CTG stepped in to apply intelligent automation to testing workflows. This modern testing approach helped the organization understand how automation technology can accelerate repetitive tasks—decreasing workflow testing time from 12 hours to 11 minutes—and reduce costs. Here, intelligent automation buoys digital transformation, but the digital transformation itself is the way the organization is now using technology to work more efficiently, freeing up time to focus on future innovation.

3 Steps Closer to Successful Transformation

A culture that values innovation can help your brand stand out among the increasing competition. If your team is one of the many interested in embarking on a digital transformation journey of your own, give CTG a call. Our team can help you master true digital transformation in several key areas:

1. Technology

Digital transformation might extend well beyond the tools you implement, but technology is still essential. At CTG, we can help you determine which emerging innovative technologies belong in your toolbelt. Our team focuses on keeping you at the leading edge of the digital curve with intelligent automation technologies like artificial intelligence (AI), robotic process automation (RPA), and natural language processing (NLP) to create more efficient workflows, automate repetitive tasks, and enable faster and more reliable decision-making.

2. Business Processes

The right digital transformation processes and procedures should close gaps and reduce friction points between you and your customers. At the same time, they should make sense in a world where global forces foster heavy competition and necessitate the ability to pivot quickly.

When you partner with CTG, we’ll work together to map out growth strategies based on updated workflows. We’ll look at how technologies such as ServiceNow, Microsoft, and Epic can assist you in cleaning up dusty business processes that could be holding your organization back.

3. Operations

New technology and process implementations will likely require new operations and support infrastructure. CTG can work with your infrastructure and operations team to help build the framework your business needs to hold up a successful digital transformation. We specialize in tools such as Microsoft Azure and AWS to optimize your environments on the cloud and avoid costly disruptions.

Digital transformation means much more than just implementing the newest tech tools. It also means implementing new business processes and infrastructure to put those new tools to use wisely and fostering a culture of innovation. To learn more about how CTG can guide you through successful digital transformation, read about how we have collaborated with clients.

View our case studies