CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist to join a prestigious European Institution in Brussels.

Your Missions

• You act as a service desk agent, incident agent, problem agent, and analyst
• You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• You participate in reconfiguration/installation of the PC environment such as the monitoring of systems and infrastructure but also the creation of specific workstations images
• You participate in defining and documenting operational support procedures and the reporting
• You deal with software and hardware problems in coordination with the central IT department
• You draft technical content for the knowledge base for use of upstream support teams

Your profile

• You have minimum 3 years of IT experience
• You have a fluent level in English and French (another European language is a plus)
• You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
• You hold a good knowledge of wiki, collaborative sites, and social networks
• You have good IT skills
• You have the ability to support users of mobile devices
• You are recognized for your excellent communication skills, your customer orientation, and your diplomacy

Our offer

• An attractive salary package with or without a company car
• A dedicated training program with the personal development plan
• Hospitalization insurance
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.