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Andrea Miguel

Junior Help Desk Agent FR-UK (M/W)

IT Service Management | Luxemburg

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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector. Our Delivery Center dedicated to Customer Support is currently growing ! We are looking for a future Service Desk Agent (Esch sur Alzette ou Bertrange).

You have finished your studies in IT ? You already have a first experience, an internship or a student job in the IT field ? You want to find a company ready to train you and to make you grow in the Infrastructure field ?

STOP for a minute and take into consideration this opportunity that is surely made for YOU.

Your Missions

Here are the missions that are waiting for you :

You will be part of a team in charge of several customers located all over the World. Mainly in the financial field, you will have to adapt yourself to different situations by using your previous experience, your knowledge but also your colleagues advice.

To be more precise, you will have to provide these following tasks :

  • First Line Support
  • Call handling, tracking, dispatching, and escalation
  • Software & Hardware support : Printer , laptop, screen, docking stations, phone, projector, keyboard, password reset, mail boxes, ...
  • Monitoring critical systems
  • Client follow-up
  • Possibility to make night shifts and week-end shifts (generally one week per month) if you evolve.

Your Profile

If you have this following profile, it is already a good start :

  • You are open minded and ready to work in a multicultural environment;
  • You have a great Team Spirit which is really important to share your daily tasks with your future colleagues in an open space.
  • You are able to speak French & English (Lux, German or Dutch are considered as an asset).
  • You are client / service oriented
  • You are patient & stress resistant

It would be even more perfect if :

  • You have at least a first experience (internship or student job) in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Cisco, Active Directory, SharePoint...
  • Basic knowledge in printer installation & configuration
  • You are customer oriented;
  • You are eager to learn and able to work autonomously once you will be trained on the position.

Our Offer

And now, let's have a look at the offer :

  • An attractive salary package depending on your previous experiences and on your skills;
  • The possibility to chose what is the best for YOU :

With 13rd month at the end of the year or each month;

With Meal Vouchers or financial compensation.

  • Extra-legal advantages (Sympass Card, privileged partnerships with well-known banks, etc...)
  • A dedicated training program with personal development plans;
  • The integration in an internal and passionate team in which you will have the possibility to learn from your colleagues, to share advice and to develop you current IT skills;
  • Offices ideally located in Bertrange or Belval (in front of a big parking with all commodities around :restaurants, gym, shopping center...) : perfect for having a real break !
  • The opportunity to get involved in a "Best Place to Work" company !
  • Regular events with CTG teams : Learning Lunch, Team Buildinrgs, After Works in the best places in Luxembourg, Xmas party, etc...
  • And for the gourmand ones : croissants or cakes are very welcome...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.

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