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Rocco Bertels

Junior Implementation Consultant ServiceNow

IT Service Management | België

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CTG Belgium is looking for a Junior Implementation Consultant ServiceNow to contribute to the extension of our ServiceNow solution portfolio.

CTG's IT Service Management department provides a broad vision to Service Management, leveraging partnerships with e.g. ServiceNow, Atlassian, MicroFocus and OMNINET.

Job description

You will join our team of ServiceNow experts to support customers across various locations in Belgium to accelerate their digital transformation.

You will be offered training to familiarize yourself with the platform and methodologies (e.g. ITIL). In addition, senior colleagues will challenge and guide you based on real-life scenarios.

During projects, you will go beyond implementing ServiceNow and help drive process automation on a development platform.

You will play an important role throughout the whole delivery chain, going from assessing the current situation, reporting on possible improvements in way of working, tailoring the implementation to fit the customers’ needs, and documenting and providing training on the newly implemented solution.


Above all, you are motivated. You have a problem-solving mindset. You get the job done.

You have a bachelor or master's degree in IT (or equal through experience) and experience in working in IT.

You are a good communicator, able to adapt your communication style when engaging with business and technical users and eager to contribute to ServiceNow implementation projects at our customers.

You have a process and value-driven approach.

You have experience with ITIL and scripting languages like e.g., JavaScript, ... . No need to be a coding guru, but you can interpret and adapt code where needed.

Experiences and certification in ServiceNow or other Enterprise Service Management tools are a plus.

You communicate fluently in English and Dutch or French.

We offer you

An interesting challenge in a company that has been nominated one of Belgium's "Best Employers" for many years in a row.

An attractive salary package including a company car, meal allowance, representation allowance, group insurance and 34 holidays.

A company culture characterized by exceptional care for our employees.

Excited about our vacancy?

Send us your CV and motivation letter today and we’ll send you feedback within a week.

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