Service Desk Operator (Brussels)

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users.

Your missions

• Your are the first line user liaison: you receive calls and emails
• You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
• You provide a dedicated support to VIP users (Deputies for instance)
• You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
• You improve the knowledge database, to help your colleagues and the team
• Managed switchboard for the 2 committees
• Creation of new users accounts and modifications
• Telephone fleet management: preparation and distribution of mobile phones, equipment tracking, line creation, etc.
• Support for TEAMS migration (removal of physical phones)

Your profile

• You are able to speak and write fluently at least English and French, to communicate easily with all users (any additional language is a great asset)
• You are experienced and have already worked in a similar position for 1 year
• You are familiar with ticketing tools and ITIL guidelines
• You are a team player who likes to work in an international environment
• You are familiar with Service Now
• You have already worked with Windows 11 & O365

Our offer

• Competitive salary package.
• Personalized training programs and development plans to nurture your skills.
• Comprehensive hospitalization insurance.
• Regular team-building events, learning lunches, and fun activities.
• Embrace the diversity of our multicultural team and enjoy open communication.

If you like multicultural teams and want to join a company with open communication, then apply right now via the button below!

Please note that a criminal record will be asked for this position.