Service Now Specialist

Daily tasks:

• Perform general administration and maintenance of the ServiceNow platform, including user, role, and configuration management.
• Support and maintain integrations between ServiceNow and other corporate systems, ensuring reliability, security, and proper data exchange.
• Contribute to the improvement and maintenance of the CMDB, ensuring data accuracy, completeness, and alignment with CSDM principles.
• Manage incident resolution and request fulfilment, escalating issues when needed and ensuring compliance with change management processes.
• Maintain and update technical documentation related to platform configuration, integrations, and infrastructure components.
• Liaise with stakeholders and support testing and deployment of new features, integrations, and upgrades.

Expertise required: 

• Minimum of 3 years of relevant professional experience
• Proven ServiceNow administration experience, with emphasis on integrations and CMDB management.
• Solid understanding of ITSM and CSDM principles.
• Experience drafting technical documentation and end-user materials.
• ServiceNow Certified System Administrator (or equivalent certification).
• ITIL V4 Foundation Certification, or commitment to obtain it within 3 months of contract start.
• Strong problem-solving and analytical skills, with attention to detail and platform stability.
• Ability to communicate effectively with technical teams and business stakeholders.
• Very good knowledge of English and French.